Customer Protection

At FINCA Microfinance Bank Nigeria, customer needs and feedback are our top priorities. We understand that each customer is unique and ensure their voice is heard.

FINCA Nigeria is guided by the ultimate goal of prioritizing the interests of our customers and consistently follows the principles of client protection adopted in the microfinance field. We value long-term and strong relationships based on warmth, trust, and responsibility.

We adhere to each of the Client Protection Principles, ensuring that we offer appropriate products to our customers, take measures to prevent over-indebtedness, maintain transparent terms and conditions and pricing, protect customer privacy data, and have mechanisms in place to professionally respond to customer feedback.

FINCA Microfinance Bank Nigeria has implemented a Whistleblowing System as part of our Risk Management Framework. We encourage all stakeholders (including employees, shareholders, clients, contractors, vendors, and regulators) to disclose actual, potential, or suspected instances of misconduct.

Submit your feedback, suggestions, or complaints through the following channels:

Online Form

Note: Letters, phone calls and emails are treated with care and confidentiality by FINCA Nigeria.