Credit (Loan) Officer

Department: Operations

Location: Owerri, Imo State

Validity period: 19/04/2024 – 02/05/2024

About the Job

FINCA is hiring Entry Level Credit (Loan) & Savings Officers to join FINCA Nigeria in Imo State. The position reports directly report to Branch/Business Unit Supervisor. The Credit & Savings Officer is responsible to effectively develop, manage and maintain high quality loans and savings portfolio; cross-selling the organization’s financial products and support the development of delivery channels and front- end technology to improve client’s access to financial services.

S/he is also responsible in the close monitoring of repayment behaviors of client to ensure quality, while keeping client’s savings portfolio and other banking channels subscribed by clients active.

  • Partner with Team Leader in developing weekly/monthly plans with regards to client mobilization and individual performance goals.
  • Maintain a good knowledge of assigned market geographical area and understand clients need with competing products.
  • Research and develop business opportunities within assigned geographical zone and assist marketing department with market research and impact studies upon request.
  • Market all FINCA Products and Services to potential clients by using the promotional tools as approved by management.
  • Responsible in acquisition and management of loans and savings portfolio; Loan initiation, processing, monitoring and repayment.
  • Conduct a thorough loan analysis to ascertain customer’s payment capacity and willingness; evaluate the credit risk before Credit Committee Meetings.
  • Reduce liquidity risk by aggressively reducing dormant savings accounts.
  • Ensure each loan disbursed are in compliance with FINCA lending procedures, policies and methodology.
  • Prepare and present report as assigned by your Team Leader/ Branch Manager.
  • Compile credit files with required documentation and hand over to back office staff for processing.
  • Any other responsibilities required by the Branch Manager or Savings Manager in line with FINCA policies.

  • Bachelor’s Degree/HND with minimum of 2nd Class Lower (2.2) in related discipline.
  • Minimum of 1 year post NYSC experience in credit or a client facing sales role with a financial institution.
  • Strong customer orientation.
  • Basic mathematical and analytical skills required.
  • Willingness to work in the field and travel within the state if requested – 80% of the time
    • Able to work in the team and coordinated actions accordingly
    • Strong ability of follow up and consistency in his/her actions
    • Flexible to accept changes that might occur as a result of institution strategy

  • Analytical – Synthesizes complex or diverse information; Uses intuition and experience to complement data.
  • Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Technical Skills – Strive to continuously build knowledge and skills; Shares expertise with others.
  • Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Remains open to others’ ideas and tries new things.
  • Teamwork – Balances team and individual responsibilities; Contributes to building a positive team spirit; Puts success of team above own interest; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
  • Motivation – Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Task calculated risks to accomplish goals.
  • Planning/ Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Set goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
  • Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

  • A good salary base
  • Monthly performance incentive
  • Leave Allowance
  • 13th Month Allowance
  • Health insurance cover, including spouse and children (max. 4)
  • Life assurance cover
  • Pension contribution (10% of total base pay).
  • Opportunity to work and interact with people of diverse culture ( given our global presence
  • Annual training, annual professional subscription and more.

  • Excellent communication skills (especially oral) with excellent customer service skills.
  • Willingness to relocate and work at any FINCA Nigerian location in Imo State (Includes places like Okigwe, Orlu, Mbaise etc.).
  • Enterprising and self-driven personality with the ability to adapt and acquire new skills
  • Ability to translate business needs into value propositions mutually beneficial to customers
  • Detail oriented with organizational and documentation skills
  • Result oriented with the ability to work with a team.
  • Strong Fit to FINCA’s desired corporate culture and values; and commitment to furthering FINCA’s mission and vision.
  • Candidate must particularly demonstrate a commitment to transparency and integrity
  • Understand the need(s) of the business at every stage, with willingness and ability to perform duties beyond the scope of work.